When you call to make an airline reservation you probably picture the agent at the other end of the line sitting in cube farm. For many airlines that may be accurate. For Jet Blue, however, it is not. All of Jet Blue's reservation agents work from home. In a CBS Evening News story one reservation agent, Suzy Dall, talks about how this arrangement works for her and Jet Blue CEO David Neeleman talks about how it has worked for the company.
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