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Dawn Rosenberg McKay

Weekly Career Profile: Customer Service Representatives

By December 19, 2012

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A couple of weeks ago I wrote about waiters and waitresses in my weekly career profile. I described someone working in this occupation as the "public face of a restaurant." One could similarly describe customer service representatives who, on behalf of a company that sells goods and services, fields customer complaints and offers solutions to them. They are often the only people with whom customers and clients have any contact all.

A high school diploma is usually all you need to work as a customer service representative, but some employers prefer to hire candidates who have an associate or a bachelor's degree. The US Bureau of Labor Statistics predicts there will be good prospects for those who are looking for a job (Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2012-13 Edition).

Learn more about this occupation by reading Customer Service Representative: Career Information. Learn about earnings and find out what characteristics contribute to one's success in this occupation. Find out what a typical day is like. You should also try to set up an informational interview with someone who works as a customer service rep. First hand accounts are invaluable when you are trying to gather information about an occupation.

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