Cashiers' schedules typically include evenings, weekends and holiday. They must take only scheduled breaks since registers cannot be left unattended. Their work can sometimes be boring as their tasks are repetitive. They suffer from fatigue because they usually spend their entire shifts standing.
Because they handle money, cashiers are sometimes the targets of robberies and homicides. However, many establishments limit the amount of money kept in registers at any given time which mitigates some of this risk. Other security precautions, such as cameras, help deter criminals.
Cashiers must have good customer service skills. They are often the only workers with whom customers come into contact and therefore they must field questions and complaints in a friendly and courteous manner. Good listening skills will enable them to be attentive to customers queries and concerns. Those with short fuses need not apply. Cashiers must exhibit patience and sometimes restraint when dealing with upset customers who may seem unreasonable.
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A Day in a Cashier's Life:
- ring up customers' purchases using cash registers and scanners
- accept payments of cash, credit cards or checks. The latter two sometimes require that a cashier checks customers' identification
- calculate change if not automatically done by the cash register
- process returns, exchanges and refunds
- explain store policies and procedures to customers
- answer customers' questions
- encourage customers to sign up for reward programs or store credit cards
- check proof of age when customers purchase items containing tobacco or alcohol
- count the money in register upon beginning and ending a shift
- weigh produce and other items
- put price stickers or tags on items
- keep front end merchandise displays, for example magazine racks, neat
Sources: Bureau of Labor Statistics, US Department of Labor, Occupational Outlook Handbook, 2012-13 Edition, Cashiers, on the Internet at http://www.bls.gov/ooh/sales/cashiers.htm (visited February 5, 2013).
Employment and Training Administration, U.S. Department of Labor, O*NET Online, Cashiers, on the Internet at http://online.onetcenter.org/link/details/41-2011.00 (visited February 5, 2013).