There are two reasons I decided to write an article about email etiquette. The first one is the sheer number of people using email, especially those using it for business communications. Since you are reading this article which appears on the Web, there's a good chance you use email to communicate with others, including your boss, colleagues, clients, or prospective employers.
So, what's the second reason? Well, as the Career Planning Guide here on About, I receive a lot of email. A lot of it is well written. A lot of it isn't. Some messages go on and on and on, until finally the question is asked. Sometimes the length is necessary -- other times the writer could be more concise.
Some messages get right to the point ... a little too quickly. The writer wastes no time asking for what he or she needs without bothering to be polite. Some of my younger readers (I assume) use what I can only describe as some sort of shorthand, i.e. "Can U plz send info on careers?" This may be appropriate for communicating with your buddies through instant messaging, but not for writing to someone you've never met. Besides, being a little more specific might help me find the information faster.
Sometimes there are glaring errors, such as misspellings and very poor grammar. While this annoys me some, I can only imagine what a prospective employer would think when receiving a poorly written message. Because your correspondence says a lot about you, you should be aware of some basic email etiquette, sometimes known as netiquette.
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Manners and Tone
Be Concise and Be Professional
Spelling, Grammar, and Attachments
