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Email Etiquette

Part 4: Spelling, Grammar, and Attachments

By , About.com Guide

Spelling Counts... Grammar Too

Use your spell checker. That is what it's for. Don't rely entirely on the spell checker though. If you are using the wrong spelling for a particular use of a word, i.e. two vs. to vs. too, the spell checker won't pick up your mistake. Don't try to guess the spelling of a word. Look it up. Personally I use Merriam-Webster Online.

Good grammar is important. As you can see, I believe in using a conversational tone when writing. It sounds friendlier. Contractions are okay. Slang is not. Under no circumstances should you use offensive language.

Don't Get Too Attached

Attachments are the bane of my existence. I receive them often but I don't open them unless I know the sender. And even then, I hesitate. As one of my colleagues said recently, "I don't open attachments unless they're from my own mother." Another colleague responded: "I don't open attachments especially if they're from my mother." Attachments often carry viruses which the sender usually doesn't even know he or she is sending to you. As a matter of fact, the sender may not even know he or she is sending you an email. There are many viruses that cause your email program to send everyone in your address book an infected file.

If you need to send someone an attachment, you can contact the recipient first to ask if it's okay to send it. If you're sending a resume, it is better to paste it right into the email message itself. While we're on this topic, let me remind you that when sending email, avoid using hypertext markup language, or HTML. Not every email program can interpret it, and what the recipient winds up with is an unreadable mess. Use plain text only. Sorry, you will have to change that beautifully formatted resume into something a little less fancy.

Make a Good First Impression

I love email. It's much less intrusive than a phone call and faster than a letter. It may be your introduction to someone you've never met before. Take your time putting together a well-written message. Once you hit the send button you won't have another chance.

More
Why Is Etiquette Important?
Manners and Tone
Be Concise and Be Professional

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