Definition: A help desk technician provides computer or other technical support, for example help with mp3 players, digital cameras or televisions, over the phone or through email or online chat.
See Computer Support Specialist: Career Information for information about becoming a help desk technician.
Also Known As: computer support specialist, technical support specialist, tech support specialist
Examples:
The help desk technician spent hours on the phone with me trying to solve a problem I was having with my new camera.
