According to the 2007 Electronic Monitoring & Surveillance Survey ( American Management Association and The ePolicy Institute) 66 % of all employers who responded to the survey monitor their employees' Internet connections at work. Forty-five percent monitor the time their employees spend on the phone and the numbers they call, 16 % record phone conversations and another 9 % monitor voicemail messages. Eighty-three percent of those employers that engage in electronic monitoring and surveillance, inform their employers that they are doing so in spite of the fact that only two states, Delaware and Connecticut, require them to.
So, is it right? Should employers use electronic monitoring to watch what you're doing? Well, let's look at it from your boss's point of view. According to Nancy Flynn, executive director of The ePolicy Institute, "Concern over litigation and the role electronic evidence plays in lawsuits and regulatory investigations has spurred more employers to monitor online activity. Data security and employee productivity concerns also motivate employers to monitor Web and e-mail use and content." (Press Release: 2007 Electronic Monitoring & Surveillance Survey)